“Your health and safety are our priority.
With this in mind we have made some changes at Park Avenue Dental Care.
Your next experience at PADC is going to be a little different from usual.”
Your new journey
We hope this letter finds you and your family in good health.
Although since the initial COVID-19 lockdown period our practice has been open from the 8th June 2020, we wanted to be clear it is still not ‘business as usual’ just yet. It will take some time before services return to what you previously experienced as normal and we ask you to please be patient for a little while longer.
We are now beginning to offer smaller numbers of routine dental appointments for our existing patients, whilst still focusing on those patients with the greatest of need.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
Our community has been through a lot over the last year and with the advent of the vaccination programme, all of us are looking forward to resuming our normal habits and routines in due course.
While many things have changed, one thing has remained the same: our commitment to your safety.
We will need to conduct a detailed medical history and a pre-visit COVID-19 risk assessment via email to ensure we can treat you safely before you arrive, as without this we will be unable to see you.
Infection control has always been a top priority for our practice and you may have seen this during your previous visits to our surgery. Our practice follows infection control guidelines made by the governing bodies and we are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations so that we can treat you both comfortably and safely.
We have been successfully carrying out treatments involving Aerosol Generating Procedures (AGP’s) for some time. In accordance with COVID-19 cross infection control guidelines all clinical staff must now use enhanced additional PPE and specialised FFP3 respirator masks. These have been fitted accurately by a trained fit tester and all members of staff have been certified to declare that this has been done for each of them.
We are performing deeper, thorough and more frequent cleans – especially in our surgeries. These are scheduled throughout the day to fit around appointments.
We will continue to follow government guidelines to reduce the number of patients we see every day due to social distancing. That means we have less dentists working and the availability of appointments across the whole practice is down to approximately 45% capacity.
We kindly request that if you require advice for pain or urgent dental care you call or email us, but please do not come to the practice.
Your understanding and continued support has been much appreciated during this challenging period, and we hope that the New Year 2021 brings us all a return to normality.
Dr Gupta and Dr Lakhanpaul
PADC Practice Owners
We will need to conduct a medical history and a pre-visit COVID 19 assessment to ensure we can treat you safely before you arrive at PADC.
Please come alone unless necessary and ensure you do not arrive too early or be late - this allows us to limit the number of people in the practice. Only bring essential belongings. You will be asked some arrival questions to confirm the information you gave us in your pre-visit phone call.
Latest guidance ( BDA and FGDP) states that taking patients’ temperature is no longer considered a reliable test for COVID 19 in dental practice. Therefore we will not be taking your temperature as you enter PADC.
Essential hygiene and Infection Control
You must clean your hands using the anti bacterial gel provided as soon as you enter the Practice .
PADC follows up to date new infection control guidelines made by our governing bodies. We are performing deeper, thorough and more frequent cleans – especially in our surgeries. These are scheduled throughout the day to fit around appointments.
Protective screens and contactless payment
We have installed perspex screens in front of our reception desk. This is to keep our patients and staff safe when checking in/out or booking appointments at PADC.
To keep you safe we request you to use contactless or card payment instead of cash wherever possible.
As per new Government guidelines, face coverings will be mandatory in public spaces from Friday 24th July 2020. This means that all patients must come to the practice already wearing their own mask or face covering. We will not be able to provide masks due to a shortage of our own PPE stocks. All staff will also be wearing appropriate PPE to ensure your safety.
Our door will be closed and locked so please wait outside the front door just before your appointment time until we let you in.
We have adjusted our waiting areas and allowed greater times between appointments to reduce the number of patients in the building in order to help maintain safe social distancing.
Use of Toilet Facilities
We ask that you have already visited the lavatory, have ensured that you are hydrated and have already brushed your teeth before you arrive. Guidelines state that the use of patient washroom facilities be kept to a minimum. If it is an emergency and you cannot wait, please inform the receptionist that you need to use the washroom.
To reduce the risk of cross contamination, it would be helpful if you could bring your own pen with you.
We will need to conduct a medical history and a pre-visit COVID-19 assessment to ensure we can treat you safely before you arrive at PADC.
According to the latest guidance by the British Dental Association BDA and the Faculty of General Dental Practitioners’ FGDP, the taking of patients’ temperatures is no longer considered a reliable test of COVID-19. Therefore, we will not be taking your temperature as you enter the practice.
At your upcoming visit to the Hygienist you will notice: